Instacart to introduce quality scores for workers

Grocery Dive reported the development on 2025-04-23. The grocery technology company will provide performance feedback that incorporates factors like the total number of items found, requested refunds and damaged products.

The report places the news in a wider commercial context. Instacart workers will soon have a new tool that scores how well its workers shop for customers. The grocery technology company announced Monday that it is rolling out a shopping quality score over the coming weeks that will provide information on the number and condition of items the worker selected. Instacart said it expects to finish launching the tool before the end of May.

For the food sector, the practical implications extend beyond the immediate announcement. The rating ranges on a sliding scale from “Needs work” to “Standard” to “Good” and is based on orders completed in the last 90 days. A worker needs at least 20 orders to populate a score.

Attention now turns to how companies, customers and regulators respond. Fulfilling requested items and accurately picking replacement items will positively impact the score, while unrequested refunds, damaged goods, missing items and wrong items all hurt the score. Later this year, the score will factor into workers’ eligibility for Cart Star, a tiered rewards program that gives workers access to more perks and order batches.